Wide-scale digital changes and buying behaviour trends disrupt our lives significantly; new ways of doing things will grow long past the post-pandemic recovery, forcing corporations to take crucial steps to respond fast.
Accelerated Digital transformation
We are experiencing enormous interactions among customers and employees, taking place virtually; consumers move their interests online whilst organisation leaders try to keep their Digital Transformation strategies accordingly. Studies in cloud communication in the UK pointed out that the pandemic accelerated such a revolution by 5.3 years, double by 2023.
Working-from-home or anywhere will be a permanent occupation
Pre-pandemic, the Gig economy became very popular for working-from-anywhere; it often involves connecting with clients through an online platform based on flexible, temporary, or freelance jobs. It can benefit organisations, workers, and consumers by making work more adaptable to the current needs, demands and lifestyles.
Companies had to adapt to this model, forcing them to consider going remote on a large scale. They have to learn that they can trust employees to perform well without decreasing their productivity and quality, no matter where or when they do their tasks.
Considering some essential data (Gartner, 2020 Future Workforce Pulse Report.)
· Once the pandemic is over, 82% of leaders plan to allow personnel to work remotely, part or full time. Data indicates that 22% of the workforce will be working from home by 2025, an incredible 87% improvement related to pre-COVID times.
· According to numerous CEOS, 78% of 669 stated that remote teamwork would continue in years to come. Is here to stay.
· A survey found that over a third of those polled, and working remotely, prefer to quit if required to come back. 39% would choose a pay cut back rather than coming again to the cubicles.
There is a crucial issue in considering office space demand and the possibility of more flexible workspaces cost. Besides that, the need to expand the current space to allow social distance and the protocols compliance for improved hygiene.
Higher investment in Cloud technologies
The pandemic pushed leaders to reconsider their strategic schemes and their far-reaching agility level too. Corporations also are more reliant on Cloud technologies, which workforces need to keep working in remote circumstances, predicting that the global cloud infrastructure market will grow 35 per cent in 2021.
Virtual servicing accelerated growth.
Organisations fast-tracked the adoption of edge technologies to develop innovative virtual service routes. Multiple shoppers using Online-Pickup-In-Store when the pandemic broke still planning to carry this practice forward, as businesses feel very comfortable with these practices.
According to recent polls worldwide, about 4 out of 5 consumers use contactless payment due to the virus. As these procedures become the norm for grocery stores, retailers, and restaurants, consumers will use this novel-healthier-practice service to prevent concerns like in-store bottlenecks.
Data analytics and AI for future-proofing
Even though companies are currently using Analytics, Big Data and Artificial Intelligence (AI) as support for multiple urgent tasks, as employee/customer engagement or forecasting demand, there is still a long way to avoid making uninformed decisions.
Gartner emphasised that “data and analytics combined with AI technologies will be paramount in the effort to predict, prepare and respond in a proactive and accelerated manner to a global crisis and its aftermath.”
Analytics demonstrates it is going up value proposition whilst the world is on its way to recovery; it is time to consider current challenges and design strategies that makes data an organisational asset.
Further comments: Undergoing new trends for an optimistic future requires companies to observe the new form of operating. Embracing those trends could signify efficiency, safety, and better quality to benefit everyone.
How are you going to overcome the urgent need for digital transformation?
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