--- title: Reducing Costs and Enhancing Customer Satisfaction description: It is essential for your business to have a robust framework in place to help cut down costs and keep on providing quality products and excellent service to our customers. image: https://blog.prophetic-technology.com/hubfs/patrick-tomasso-1555134-unsplash.jpg --- [hello@psdtohubspot.com](mailTo:hello@psdtohubspot.com) [+91 8874569874](tel:+91%208874569874) Hours : Opens 10:00 AM To 07:00 PM [![logoHD](https://blog.prophetic-technology.com/hs-fs/hubfs/logoHD.jpg?width=2500&name=logoHD.jpg "logoHD")](https://www.prophetic-technology.com/) - [Home](https://www.prophetic-technology.com/home) - [Subscribe](https://www.prophetic-technology.com/pt-blog-subscribe-opt-in-consent?hsCtaTracking=174cc371-9cdc-4b94-a32e-9007f0ac4dea%7C0776642c-2604-4695-8e3f-f7a74f10031a) - [Contact Us](https://www.prophetic-technology.com/contact-us-old) - [supply chain](https://blog.prophetic-technology.com/topic/supply-chain) - [inventory](https://blog.prophetic-technology.com/topic/inventory) - [management](https://blog.prophetic-technology.com/topic/management) # [Reducing Costs and Enhancing Customer Satisfaction](https://blog.prophetic-technology.com/reducing-costs-and-enhancing-customer-satisfaction) Every industry manager is frequently looking for ways to reduce costs and make the operation more pr... [Read More →](https://blog.prophetic-technology.com/reducing-costs-and-enhancing-customer-satisfaction) - [supply chain (286)](https://blog.prophetic-technology.com/topic/supply-chain) - [technology (138)](https://blog.prophetic-technology.com/topic/technology) - [logistics (81)](https://blog.prophetic-technology.com/topic/logistics) - [procurement (69)](https://blog.prophetic-technology.com/topic/procurement) - [optimisation (65)](https://blog.prophetic-technology.com/topic/optimisation) Posted by [Dave Food](https://blog.prophetic-technology.com/author/dave-food) on May 14, 2019 6:37:35 PM ![Dave Food](https://app.hubspot.com/settings/avatar/9fa060d35f0f962fafafe972c24035ae) Find me on: [Facebook](https://www.facebook.com/davefood) [LinkedIn](https://www.linkedin.com/in/davefood) [Twitter](https://www.twitter.com/davefood) Every industry manager is frequently looking for ways to *reduce costs* and *make the operation more productive without affecting customer satisfaction.* Improvements in the *fulfilment* and inventory processes reduce cost, result in *better service* and higher *customer satisfaction*. It is essential for your business to have a robust *framework in place* to help *cut down costs* and *keep on providing quality products* and *excellent service to our customers*. *The implementation of a Management System is the way forward* *to guarantee* a more systematic and consistent approach which can enable organisations to *meet their objectives*, and *achieve continual improvement* through better monitoring and measuring of processes. Some workers do not understand the need for a structured Management system; they are full of questions! However, the more involved the staff is in a **Management system**, the more *they feel they are playing a vital part* in achieving the company's goals. This implementation could take *time* and *much effort* but soon they will see the *benefits* of this. Re-engineer areas for cutting cost while increasing your customer service. Call centre: as *web orders* keep on the growth, it is vital to operate a call centre to *reduce costs* whilst maintaining *high-quality customer service*. By implementing a **call centre**, you can *perform post-season auditing* to have a better idea of what works, what doesn’t work or to detect problems, if any, and to set up *internal standards to track* and *reduce your costs*. Labour is for *sure your most significant call centre expense*. Consider the need for full, part and flex *time*. *Full time* is proved to be the most expensive. Make sure your workers take *training sessions* to gain expertise to benefit *customer service* later. Make sure your personnel are doing their work at the *right time*. **Optimise scheduling** to manage your team. Invest in *workforce software* to *save you money*, and when your call centre teamwork in a shared system, it will *repay* for itself fast. Conduct an *audit* to look for *services* you *don’t longer use* or *check* for telephone bills that *may have errors.* Use an *Interactive Voice Response* (IVR) to *identify* and *segment callers to differentiate customer service from orders*. Check for *call flow* mistakes, which would *add to telecom charges*. Other *tips* could be to count on f*lexibility in your staff model*, in such a way as to *reduce the call-centre-occupancy cost* to save money while pleasing your employees. *Home-work* environment sounds very convenient for some jobs and saves you money. Try to find out a well-known *temporary agency* if you want *personnel for peak work*, a*n excellent way to cut costs*. Cutting cost in warehouse and distribution operations Carrying out an *analysis* of your existing *warehouse/distribution operation* **can drive significant savings**, letting you to buildup space with no need for expansion. Labour is your second *largest expense* in the warehouse. Check for the reason your workers are “burnt out”. Review *hiring*, *retentio*n and *training practices*. Make more efficient the *picking* and *packing labour* by using *processes that best matches* your order profile and that lower your warehouse labour, picking and replenishment too. **Re-engineer your area for productivity.** An **evaluation** will help you get more productivity by optimising your layout, increasing your space/product *storage utilisation* and *staff efficiency*. Take care for the *basics of fulfilment* to *avoid adding costs* to the warehouse operation. *A useful measurement* and *reporting process* can improve performance and lower costs. Barcoding throughout the warehouse, conveyance, material handling and warehouse management systems can improve productivity, increase service levels and *reduce costs.* Planning, forecasting and *analysis* can drive in *substantial savings*. It is by modifying your organisational structure to be more efficient and *to serve your customers better as well*. Take advantage of dynamic Metrics. Audit your *seasonal planning, weekly forecasting,* and *end-of-season analysis processes;* it’s your responsibility to look out for your company's best interests; therefore, supporting your customer-workers helps strengthen relationships. Reduce slow-selling stock as close to in-season as possible to gain a higher *cost recovery*; contract *an audit*or to see what additional savings can be achieved. Multichannel business systems can be complicated, but selecting the right ones can have a considerable impact on your ability to *operate* *efficiently*. Define your user requirements and carefully select the appropriate systems. Consider Outsourcing. Multichannel businesses can choose to outsource their existing hardware or shift their applications to new hardware at various outsourcing facilities, *reducing staffing and maintenance related expenses.* Proper project planning and appropriate staffing to support a complex implementation are one of the most critical aspects to reducing unnecessary risks. Audit the implementation of Multichannel business systems and your staff’s responsibilities; record how additional training can improve system use. Further comments: Effective Inventory Management in the warehouse, inventory and fulfilment is the single most vital tool to improve customer service and reduce the cost of operation. Utilising these tips above should make it possible to run your business more efficiently and with higher customer service levels, all while reducing your operating costs. Don't be reluctant to get going now on implementing these tips. You will experience improved performance and higher customer satisfaction for your business.   **Dave Food** [Prophetic Technology](https://www.prophetic-technology.com/) **Subscribe to our emails & exclusive free content.** **[![I want to subscribe](https://no-cache.hubspot.com/cta/default/2979069/174cc371-9cdc-4b94-a32e-9007f0ac4dea.png)](https://cta-redirect.hubspot.com/cta/redirect/2979069/174cc371-9cdc-4b94-a32e-9007f0ac4dea)** - [supply chain](https://blog.prophetic-technology.com/topic/supply-chain) - [inventory](https://blog.prophetic-technology.com/topic/inventory) - [management](https://blog.prophetic-technology.com/topic/management) - - - ## Post Your Comments Here #### About Us Prophetic Technology is a team of dedicated people that combine their expertise in business domains with a passion to release potential.s every page it appears on. [Learn More \[fa icon="long-arrow-right"\]](https://www.prophetic-technology.com/) #### More Links - [\[fa icon="caret-right"\] Home](https://www.prophetic-technology.com/) - [\[fa icon="caret-right"\] Blog](https://blog.prophetic-technology.com/) - [\[fa icon="caret-right"\] About Us](https://www.prophetic-technology.com/about-us-0) - [\[fa icon="caret-right"\] Contact Us](https://www.prophetic-technology.com/contact-us-old) #### Contact Us \[fa icon="phone"\] +44 1784 741 574 \[fa icon="envelope"\]  [salvador@prophetic-technology.com](mailto:salvador@prophetic-technology.com) [Spring Avenue, Egham, Surrey. TW20 9PJ, UK](mailto:salvador@prophetic-technology.com)[mailto:salvador@prophetic-technology.com](mailto:salvador@prophetic-technology.com)     [\[fa icon="facebook-square"\]Facebook](https://www.facebook.com/pg/PropheticTechnology/about/?ref=page_internal) [\[fa icon="linkedin-square"\]Linkedin](https://www.linkedin.com/company/prophetic-technology/) [\[fa icon="twitter-square"\]Twitter](https://twitter.com/PropheticTechno)  Copyright 2017 | Designed with \[fa icon="heart"\] by [HubSpot](https://www.hubspot.com) \[fa icon="chevron-up"\]Back to top