---
title: "The CSCO: the foremost Executive in the C-Suite"
description: All areas of our companies are affected in different ways by this outbreak of innovation and digitalisation...
image: https://blog.prophetic-technology.com/hubfs/chris-liverani-9cd8qOgeNIY-unsplash.jpg
---

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# [The CSCO: the foremost Executive in the C-Suite](https://blog.prophetic-technology.com/the-csco-the-foremost-executive-in-the-c-suite)

Edge technologies, such as mobile and social platforms, have transformed customer's behaviour whilst...

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Posted by [Dave Food](https://blog.prophetic-technology.com/author/dave-food) on Mar 11, 2020 2:45:05 PM

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Edge technologies, such as mobile and social platforms, have transformed customer's behaviour whilst providing organisations with new approaches to attract them, turning you into a *customer-centric company*. Executives *must embrace* more fundamental changes if they want *to compete* in the digital economy and *be part of the extended* Supply Chain (**SC.**) Its functions are a *crucial* part of the business to support our processes on a *long-term project.*

All areas of our companies *are affected* in different ways by this *outbreak* of [innovation and digitalisation](https://www.bearingpoint.com/en/our-success/analyst-reports/):

·       The Chief Human Resources Officer (CHRO) must focus on making the company *visible* and *engaging* to *attract* and *maintain* the *talented individual* or bright-*new candidates*, plus to support the *gender diversity* in the workforce to recruit *female-talent* to achieve more balanced decision-making.

·       The Chief Procurement Officer (**CPO**) need to solve the increasing *supply risks* now facing, because of the globally-escalating *natural disaster*s, and the extensive *outsourcing* practices.

·       Chief Information Officer (**CIO**) must address *cybersecurity* because of the increasing number of *data breaches*, whilst still *digitalising* processes and i*mplementing* the Internet of Things (**IoT**); to clean up the lake of master data, before applying advanced Analytics.

·       The Chief Commercial Officer (**CCO**) needs to deliver *customer excellence* to ensure *business* maturity in this omnichannel world of growing competitiveness.

·       **SC** executive *manages* SC *risk,* applies *open-innovation*, and *listens to suppliers* more closely to spot edge-technology at an early stage; also, operates a clever-customer segmentation to optimise product and service portfolio that warrant companies an advantageous expansion.

**The CSCO: the most transcendental-executive in the C-Suite**

In mature companies, the board of directors appointed a Chief Supply Chain Officer (**CSCO**) to meet all those subjects confronted by different sections. Besides reporting directly to the board, the **CSCO** needs to *listen* and *respond* to challenges and opinions of colleagues in Planning, Operations, Logistics, Sales and Marketing.

But above all, the **CSCO** should communicate leading-light into the agenda to consider *sustainable* and [*visible-end-to-end supply chains*](https://www.bearingpoint.com/en/?noRedirect=1), understanding the substance of **SC** functions as a *central piece* of the business. They are also providing organisations with *new approaches* to take in customers. These technologies make you a *customer-centric* company, setting you apart in the marketplace. 

**CSCOs are focusing on a customer-centric method**

The **CSCO** is vital to any company pretending to *operate customer-focused*.  Manufacturing and constant-assessing businesses need someone at the executive level, which is accountable for the entire **SC** and faces omnichannel approaches. The demand for a customised-delivering product implies *faster*, *smarter* and more flexible actions. To make incremental improvements, **CSCOs** must manage the transformation of the **SC**.

**Extending the enterprise SC**

**-** [**N**ew business models on *the digital economy*](https://www.bearingpoint.com/en/our-expertise/capabilities/) are escalating *data analytics* to the top; so, companies have an urgent need for *a data scientist* who brings in their *know-how* to analyse colossal amounts of data, and who can interpret the results accordingly.

**- T**here is a need for a *large workforce* as the new focus is on *speed* and *flexibility.* Particularly in *manufacturing* and *warehousing*, corporations will depend on a labour contingent to act in response to demand volatility.

**-** *Manufacturing* and *warehousing* will count much more on automation, mainly *robotics* and the Internet of Things (**IoT**). These technologies require new competencies to bring about digitised processes.

All these workforce changes should begin in *manufacturing* and *logistics areas,* where **CSCO** is in charge, but they extend all over the company, positioning the **CSCO** in a site to influence on the skillset of the enterprise as a whole.

**Further comments:** c*ustomised-products* and *customer-centricity* are *turning over* the traditional **SCs,** along with the executive suite. A **CSCO** who knows *how to evolve* can renovate not just the supply and demand networks, but the whole business and its place in the trading environment.

**Dave Food**

[Prophetic Technology](https://www.prophetic-technology.com/)

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